VisOpus
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Individual Users — Version 1.0 — Effective 12 March 2026
The following defined terms are used throughout these Terms of Service. Defined terms are capitalised wherever they appear.
1.1 "VisOpus" means VisOpus Ltd (or its trading name VisOpus), a company registered in England and Wales under company number 17073404, with registered office at Millfield Mill Farm, New Road, Laceby, DN37 7EF. References to "we", "us", and "our" mean VisOpus.
1.2 "Individual User" (also referred to as "you" or "your") means a natural person who creates a personal account on the Platform for the purpose of receiving, storing, and sharing their own Certificates. Individual Users are distinct from training providers and employers who access the Platform under separate agreements.
1.3 "Provider" means a training provider, medical institution, certification body, or any other organisation that issues Certificates to individuals through the Platform. Providers operate under separate commercial agreements with VisOpus and are the issuing authority for any Certificates they generate.
1.4 "Company" means an employer, crewing agency, fleet operator, or any other business entity that uses the Platform to view and manage the Certificates of their workforce or crew. Companies operate under separate commercial agreements with VisOpus. A Company can only access your Certificate data if you have granted them explicit consent.
1.5 "Certificate" means a digital record of a qualification, training completion, medical assessment, competency, or other credential issued to an Individual User by a Provider through or via the Platform. A Certificate may include the certificate document or image, certificate type, issuing body name, issue date, expiry date, and certificate number.
1.6 "Verification Data" means the limited subset of Certificate information made available to third parties when an Individual User shares a QR code or verification link. Verification Data is restricted to: the certificate holder's name, certificate type, issuing body, valid or expired status, and expiry date. Verification Data does not include the full Certificate document.
1.7 "Platform" means the VisOpus web application, mobile application (where available), APIs, and any associated services, tools, and content operated by VisOpus and made available to Individual Users.
2.1.1 You must be at least 18 years old to create an account on the Platform. This applies regardless of your location.
2.1.2 By registering, you confirm that you are 18 years of age or older. If we discover that an account has been created by a person under 18, we will suspend and delete that account and any associated data without notice.
2.2.1 When you register an account, you must provide accurate, current, and complete information. You must keep your account information up to date.
2.2.2 You must not register using a false identity, another person's identity, or information you do not have the right to use.
2.2.3 VisOpus reserves the right to refuse registration or suspend an account where we reasonably believe the information provided is inaccurate, false, or misleading.
2.3.1 Each individual may hold only one active account on the Platform. Creating duplicate accounts is not permitted.
2.3.2 Accounts are personal and non-transferable. You may not transfer your account or any rights under it to any other person.
2.4.1 You are responsible for maintaining the confidentiality of your login credentials, including your password and any multi-factor authentication methods linked to your account.
2.4.2 You are responsible for all activity that occurs on your account. If you suspect unauthorised access to your account, you must notify us immediately at support@visopus.com and change your password without delay.
2.4.3 VisOpus will never ask you for your password by email or by phone. If you receive any such request, you should treat it as suspicious and report it to us.
2.4.4 We recommend using a strong, unique password and enabling multi-factor authentication where available.
3.1.1 VisOpus currently offers the following features to Individual Users at no cost:
3.1.2 The features described in clause 3.1.1 are provided as a free tier and are subject to change in accordance with clause 3.2 below.
3.2.1 VisOpus reserves the right to modify, limit, or remove free tier features, or to introduce charges for features that are currently provided free of charge.
3.2.2 Where we intend to make a material change that would reduce or remove a feature you currently use, we will give you at least 30 days' notice by email to the address associated with your account before that change takes effect.
3.2.3 The free tier is offered at VisOpus's discretion and there is no guarantee that any feature will remain free indefinitely. VisOpus does not guarantee the continued availability of the free tier.
3.2.4 If you do not wish to accept a change, you may delete your account at any time in accordance with clause 7.2 before the change takes effect. Continued use of the Platform after the notice period has expired constitutes acceptance of the change.
3.3.1 We aim to maintain a high level of Platform availability, but we do not guarantee uninterrupted access. The Platform may be unavailable from time to time due to planned maintenance, emergency maintenance, or circumstances beyond our reasonable control.
3.3.2 Free tier users are not entitled to service level commitments or compensation for downtime.
4.1.1 Once a Certificate has been issued to you and delivered to your account, that Certificate is yours. You own your Certificates and have full control over how they are stored, shared, and managed on the Platform.
4.1.2 You control who can access your Certificates. You can grant access to, and revoke access from, Companies and verifiers as described in Section 5. No third party — including the issuing Provider — can access, share, or transfer your stored Certificates without your consent, except as described in clause 4.3.
4.1.3 You may download, export, and use copies of your Certificates at any time for any lawful purpose.
4.2.1 Certificates are originally created and issued by Providers. The issuing Provider is the authoritative source of the Certificate's content at the time of issuance. VisOpus acts as a storage, delivery, and verification layer — VisOpus is not a certificate authority and does not create or issue Certificates.
4.2.2 The content, accuracy, validity, and authenticity of any Certificate at the time of issuance is the responsibility of the issuing Provider. VisOpus does not independently verify the accuracy of Certificate content and makes no warranty that any Certificate is accurate, current, or valid.
4.3.1 While you own your Certificates, a Provider retains the right to update the status of a Certificate they originally issued — for example, marking it as expired, revoked, or corrected. This reflects the fact that the Provider is the authority on whether the underlying qualification remains valid.
4.3.2 Where a Provider updates the status of a Certificate, the Certificate stored in your account will be updated or marked accordingly. The Certificate itself remains in your account — it is not deleted — but its status will reflect the Provider's update.
4.3.3 VisOpus will send you a notification where technically practicable when a Certificate in your account is revoked, updated, or marked as expired by a Provider.
4.3.4 VisOpus is not liable for any consequences arising from a Provider updating the status of a Certificate, including any impact this may have on your employment, certification status, or ability to share a valid Certificate.
4.4.1 VisOpus provides the infrastructure for Providers to issue Certificates to you digitally and for you to store, manage, and share those Certificates. VisOpus's role is that of an intermediary platform.
4.4.2 VisOpus does not guarantee the accuracy of any Certificate. Any dispute about the content or validity of a Certificate should be directed to the issuing Provider.
5.1.1 The Platform allows you to generate a personal QR code ("verification passport") and individual Certificate sharing links. When a third party scans your QR code or accesses a sharing link, they will see Verification Data only.
5.1.2 Verification Data is strictly limited to:
5.1.3 Verification Data does not include your full Certificate document, certificate number, or any other personal data beyond what is listed in clause 5.1.2.
5.1.4 By generating a sharing link or QR code, you authorise VisOpus to display Verification Data to any person who accesses that link or QR code. You should only share links or QR codes with people or organisations you choose to share them with.
5.1.5 You can deactivate individual sharing links or your QR verification passport at any time via your account settings.
5.2.1 If you are employed by or working with a Company that uses the Platform, that Company may request access to your full Certificate details. A Company can only access your full Certificate details if you have given your explicit consent on a per-company basis.
5.2.2 Consent to Company access must be given by you actively and clearly within the Platform. Your consent covers only the specific Company to which you grant access, and only for the Certificates you authorise.
5.2.3 Once you grant consent to a Company, that Company will be able to view full Certificate details for the Certificates you have authorised, for as long as your consent remains in effect.
5.2.4 You can revoke your consent to a Company's access at any time via your account settings. Upon revocation, that Company will no longer be able to view your full Certificate details going forward. Revocation does not affect records already created before the revocation date.
5.2.5 For the avoidance of doubt, a Company cannot access your Certificate data by any means other than your explicit per-company consent. VisOpus will not share your full Certificate data with any Company without your consent.
5.3.1 You are responsible for managing who has access to your Certificates. You should regularly review your account settings to check which Companies have active access and which sharing links are active.
5.3.2 VisOpus is not responsible for any consequences arising from your choice to share Certificate data with a particular Company or verifier.
6.1.1 You must not use the Platform for any purpose that is unlawful or in breach of these Terms. Without limiting the foregoing, the following conduct is expressly prohibited:
(a) Fraudulent or altered certificates — Uploading, submitting, or presenting any certificate, document, or information that you know to be fraudulent, forged, altered, falsified, or obtained dishonestly. This includes misrepresenting the status or content of any Certificate.
(b) Impersonation — Registering under, or using the Platform in the name of, another person without their authority, or otherwise misrepresenting your identity.
(c) Scraping and automated access — Using any automated tool, script, crawler, spider, bot, or other means to access, scrape, index, copy, or monitor any portion of the Platform or its data, except as expressly permitted by VisOpus.
(d) Reverse engineering — Attempting to decompile, disassemble, reverse engineer, or otherwise derive the source code or underlying technology of the Platform.
(e) Illegal purposes — Using the Platform in any way that violates applicable law, regulation, or the rights of any third party, including but not limited to data protection law, fraud law, and employment law.
(f) Circumventing security measures — Attempting to bypass, defeat, or circumvent any security feature of the Platform, including but not limited to watermarking technology, anti-screenshot measures, access controls, and authentication mechanisms.
(g) Interference — Attempting to interfere with the integrity, performance, or availability of the Platform, including by uploading malware, conducting denial-of-service attacks, or exploiting vulnerabilities.
(h) Facilitating violations — Assisting or encouraging any other person to do any of the above.
6.2.1 A breach of clause 6.1 may result in immediate suspension or termination of your account in accordance with Section 7. VisOpus may also pursue civil remedies or refer matters to law enforcement where appropriate.
6.2.2 The upload of fraudulent certificates is a serious matter that may have criminal, regulatory, and safety consequences beyond your relationship with VisOpus. VisOpus may be required by law to report such conduct to relevant authorities.
7.1.1 VisOpus may suspend or terminate your account in the following circumstances:
7.1.2 Where practicable and legally permissible, we will give you reasonable advance notice before suspending or terminating your account and an opportunity to remedy the breach or make representations. Where the suspected conduct involves fraud, illegal activity, or a risk to the safety or security of others, we may act immediately without prior notice.
7.1.3 On suspension, access to your account will be restricted. You will be notified of the reason for suspension and the steps available to you, if any, to reinstate your account.
7.2.1 You may delete your account at any time by using the account deletion function in your account settings, or by contacting us at support@visopus.com.
7.2.2 Account deletion is permanent and cannot be reversed once the deletion process has been completed.
7.3.1 On deletion or termination of your account:
7.3.2 Notwithstanding clause 7.3.1(a), the following data may be retained after account deletion:
7.3.3 Certificates that were shared with a Company while your account was active, and which the Company accessed during the consent period, will have been recorded in the Company's own records. VisOpus is not responsible for, and cannot delete, data that a Company has independently recorded during an authorised access period. You should contact the Company directly to request deletion of any data they hold.
8.1.1 VisOpus owns all intellectual property rights in the Platform, including but not limited to the software code, architecture, design, user interface, brand name, logo, trade marks, and the technology underlying the QR verification, watermarking, and AI authenticity features.
8.1.2 You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your personal use as an Individual User in accordance with these Terms. This licence does not permit you to copy, modify, distribute, sell, or create derivative works of the Platform or any part of it.
8.1.3 Nothing in these Terms transfers any intellectual property rights in the Platform to you.
8.2.1 You own the Certificates stored in your account. The issuing Provider may retain intellectual property rights in the design, format, and branding elements of the Certificate (such as logos and templates), but the Certificate record itself — including the qualification it represents — belongs to you.
8.2.2 VisOpus claims no ownership over your Certificate content.
8.3.1 Any content you create and submit to the Platform as part of your user profile (such as your name, profile photo, job title, and employer name) remains your property.
8.3.2 By providing your content and data to the Platform, you grant VisOpus a non-exclusive, worldwide, royalty-free licence to store, process, display, and transmit your content and data to the extent necessary to provide the Platform services to you, including displaying your Verification Data to authorised verifiers and sharing your full Certificate details with Companies you have authorised.
8.3.3 This licence terminates when you delete your account, except to the extent that data is retained in accordance with clause 7.3.2 or as required by law.
8.3.4 VisOpus will not use your personal data for any purpose other than as described in these Terms and in our Privacy Policy. We will never sell your personal data to third parties.
9.1.1 The Platform is provided to free tier Individual Users on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, VisOpus makes no warranties, representations, or conditions of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, satisfactory quality, or non-infringement.
9.1.2 VisOpus does not warrant that the Platform will be error-free, uninterrupted, or free from viruses or other harmful components.
9.2.1 VisOpus is not liable for any inaccuracy, error, omission, or misleading information contained in any Certificate. The content and accuracy of each Certificate is the sole responsibility of the issuing Provider. Any dispute regarding the content or validity of a Certificate must be directed to the issuing Provider.
9.2.2 VisOpus's AI authenticity indicators reflect only whether a Certificate was issued by a verified Provider through the Platform. They are informational only and do not constitute a guarantee that the underlying qualification, assessment, or training actually took place or was completed in the manner described. AI tools used by the Platform operate only as anomaly detection tools and do not make decisions affecting users' legal rights or employment status. Employers, Companies, and other parties relying on Certificate data must independently verify compliance with their own regulatory and safety obligations. VisOpus does not determine employment eligibility, compliance status, or regulatory certification.
9.3.1 To the maximum extent permitted by applicable law, VisOpus's aggregate liability to you (whether in contract, tort including negligence, breach of statutory duty, or otherwise) arising out of or in connection with your use of the Platform as a free tier Individual User shall not exceed £100 (one hundred pounds sterling). This liability cap reflects the fact that the service is provided free of charge to Individual Users and is intended to be proportionate to the nature and cost of the service.
9.4.1 To the maximum extent permitted by applicable law, VisOpus shall not be liable to you for any:
whether arising in contract, tort, breach of statutory duty, or otherwise, even if VisOpus has been advised of the possibility of such losses.
9.5.1 Nothing in these Terms excludes or limits VisOpus's liability for:
9.6.1 If you are a consumer, you may have statutory rights that cannot be excluded by contract. These Terms do not affect those rights. In particular, if you are a consumer located in the EU, your rights under applicable EU consumer protection law are not affected by these Terms.
10.1.1 You agree to indemnify, defend, and hold harmless VisOpus, its officers, directors, employees, and agents against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:
10.2.1 The indemnity in clause 10.1 does not apply to the extent that any claim arises from VisOpus's own negligence, fraud, or wilful misconduct.
10.2.2 If you are a consumer under applicable law, the indemnity obligation in clause 10.1 applies only to the extent permitted by law in your jurisdiction.
11.1.1 VisOpus may update these Terms from time to time to reflect changes to the Platform, applicable law, or our business practices.
11.1.2 For material changes (i.e., changes that could significantly affect your rights or obligations), we will give you at least 30 days' advance notice by email to the address associated with your account. The notification will explain the nature of the change and the date on which it takes effect.
11.1.3 For non-material changes (i.e., clarifications, corrections of typographical errors, or administrative updates that do not affect your rights), we may make changes without prior notice. We will update the "Last Updated" date at the top of this document whenever changes are made.
11.2.1 If you continue to use the Platform after the notice period for a material change has expired, you will be deemed to have accepted the updated Terms.
11.2.2 If you do not wish to accept a material change, you may delete your account before the change takes effect. Deleting your account before the effective date of the change means the previous version of the Terms will apply to your use up to the date of deletion.
11.3.1 We maintain a record of previous versions of these Terms. Previous versions are available on request from legal@visopus.com.
12.1.1 These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.
12.2.1 Subject to clauses 12.3 and 12.4, you and VisOpus agree to submit to the non-exclusive jurisdiction of the courts of England and Wales to settle any dispute or claim arising out of or in connection with these Terms.
12.2.2 "Non-exclusive jurisdiction" means that while the English courts are an available forum for disputes, this clause does not prevent you from bringing a claim in the courts of your own country where applicable law gives you the right to do so.
12.3.1 If you are a consumer located in a member state of the European Union, the choice of English law and English courts in clauses 12.1 and 12.2 does not deprive you of the protection afforded by the mandatory provisions of the consumer protection law of your country of residence. You may also bring proceedings in the courts of your country of residence.
12.4.1 If you are a consumer in any other jurisdiction, and applicable mandatory law in that jurisdiction provides you with rights that differ from or are greater than those under these Terms, those mandatory rights are not affected by these Terms.
13.1.1 We hope to resolve most issues quickly and informally. Before bringing any formal legal claim, we encourage you to contact us at support@visopus.com, describing the issue and what outcome you are seeking.
13.1.2 We will attempt to respond within 30 days of receiving your complaint. Both parties agree to make a genuine effort to resolve the dispute informally within 30 days of the complaint being submitted.
13.2.1 If a dispute cannot be resolved informally within the timeframe in clause 13.1, either party may bring formal proceedings in the courts identified in clause 12.
13.3.1 VisOpus does not require you to submit disputes to binding arbitration. Any clause in these Terms that could be construed to require mandatory arbitration is not intended to apply to Individual Users who are consumers, as such clauses are generally unenforceable under EU consumer protection law and the laws of various other jurisdictions.
13.4.1 If you are located in the EU, you may use the EU Online Dispute Resolution (ODR) platform to resolve disputes. The ODR platform is available at: https://ec.europa.eu/consumers/odr.
13.4.2 Our contact email for ODR purposes is: support@visopus.com.
14.1.1 If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be deemed to be modified to the minimum extent necessary to make it valid, legal, and enforceable, or if modification is not possible, it shall be severed from these Terms. The validity, legality, and enforceability of the remaining provisions shall not be affected.
14.2.1 These Terms, together with the Privacy Policy referenced above, constitute the entire agreement between you and VisOpus in relation to your use of the Platform as an Individual User, and supersede all prior representations, agreements, or arrangements between the parties relating to the same subject matter.
14.2.2 No variation of these Terms shall be valid unless made in accordance with clause 11.
14.3.1 A failure or delay by VisOpus to exercise any right or remedy under these Terms shall not constitute a waiver of that right or remedy, nor prevent or restrict VisOpus from exercising that right or remedy on any subsequent occasion.
14.4.1 VisOpus shall not be liable for any failure or delay in performing its obligations under these Terms to the extent that such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to: natural disasters, epidemics or pandemics, acts of government or regulatory authority, war or civil unrest, cyberattacks, telecommunications failures, power outages, or failures of third-party infrastructure providers.
14.4.2 Where a force majeure event continues for more than 90 consecutive days, either party may terminate these Terms by giving written notice to the other party.
14.5.1 These Terms do not confer any rights on any third party under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
14.6.1 You may not assign, transfer, or sub-contract any of your rights or obligations under these Terms without VisOpus's prior written consent.
14.6.2 VisOpus may assign, transfer, or sub-contract its rights or obligations under these Terms to any group company or in connection with a merger, acquisition, or sale of all or substantially all of its business assets. We will give you notice of any such assignment where it materially affects your rights.
For any questions, complaints, or requests relating to these Terms:
| Contact Type | Details |
|---|---|
| General Support | support@visopus.com |
| Legal & Terms Enquiries | legal@visopus.com |
| Registered Name | VisOpus Ltd |
| Registered Address | Millfield Mill Farm, New Road, Laceby, DN37 7EF |
| Company Number | 17073404 |
| Jurisdiction | England and Wales |
For privacy-related matters, please refer to our Privacy Policy and contact privacy@visopus.com.
These Terms of Service were last updated on 12 March 2026 and take effect from that date. Version 1.0.